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Returns Policy

Get to know our Returns Policy

If unsure of anything, please contact us to clarify it. Thank you.

Where do I send my Returns to?

To arrange a return please email  jewellery@garymeaden.nz  quoting your name, address, the transaction number and/or date of purchase, details of the product, a photo (if necessary), the reason for return and whether you require a refund or replacement.

Any item(s) being returned must be returned in their original Gary Meaden Jewellery packaging. Please pack the item carefully and we recommend that you use a secure and tracked service for your own protection. Please send items for return to:

Attention: Website Manager: Gary Meaden
Suite 6A, 47 High Street, Auckland CBD. 1010 New Zealand.

The item is your responsibility until it reaches us therefore, we cannot accept responsibility for any items lost or stolen in transit. Any item returned after the stated time period will only be refunded at our discretion.

 

What Is Your Returns Policy?

We want you to love your Gary Meaden Jewellery but if for any reason you are unhappy with your purchase, we are happy to offer a full refund or exchange providing you send it back to us within 14 days of receipt.

Please Note:

• All items returned must be unworn/ not tried on and undamaged.

• We do not accept exchanges or returns on bespoke items, or pieces that have been resized or altered.

• Unfortunately, we do not accept returns or exchanges on sale items.

• For hygiene reasons, we are not able to accept returns, or exchanges on earrings unless they are faulty.

• Exchanges are possible if the item is available.

• Gary Meaden Jewellery Ltd cannot refund the delivery cost or any international tax or duties paid on non-faulty exchanged items.

 

Any item(s) being returned must be returned in their original Gary Meaden Jewellery packaging. Please pack the item carefully and we recommend that you use a secure and tracked service for your own protection. Please send items for return to:

Attention: Website Manager: Gary Meaden
Suite 6A, 47 High Street, Auckland CBD. 1010 New Zealand.

The item is your responsibility until it reaches us therefore, we cannot accept responsibility for any items lost or stolen in transit. Any item returned after the stated time period will only be refunded at our discretion.

Please note, Gary Meaden Jewellery only accepts returns or exchanges for items purchased from our workshop premises or website e-commerce only. If you purchased one of our products through any other means then this policy is not applicable to you.

 

Please keep all original packaging if there is an issue with your order. If you receive an incorrect item, please do not open or use it, we cannot process returns on used items.

If you wish to cancel an order before it is shipped, please email or phone us. If we are able to catch it in time, we will issue a store credit for the value of the order. Unfortunately, orders that are already with NZ Post/Courier-Post/FedEx cannot be cancelled. Please think carefully before placing your order.

 

Do You Accept Returns On Sale Items?

Unfortunately, we do not accept any returns or provide exchanges for any sale items. This includes exchanging ring sizes, gemstone colours or amending incorrect orders on sale items.

How can we help?

Send us a message please and we will reply within 24 hours.